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ING Direct Customer Caught In Debit Card Fraud Gray Zone
(amanjo)Most cases of ID theft and credit/debit card fraud involve the thief going whole-hog on the victim’s account, spending as much as they can in a very short period of time. But what happens when...
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Sam’s Club Reinstates Oversold Black Friday Orders, Makes Up To Sad Customers
Ginormous TVs for all!Remember the Black Friday deal at Sam’s Club where too many orders came in for the best deals, and there wasn’t enough merchandise to fill them all? Well, Sam’s Club is doing the...
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Kmart Tracks Down Reader After 2-Day Shipping Became 2-Week Shipping, Tries...
(Dee Speed) You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned...
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JetBlue Employee Saved Our Family Vacation After We Booked Tickets For The...
(afagen)Back in September, the K. family were planning their end-of-year getaway from New York to Florida. But only days before they were set to travel to warmer climes, the Ks realized they had made a...
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8 Above-And-Beyond Customer Service Stories From Consumerist Readers
(bluwmongoose)Not so long ago, in a fit of pleasantness, we asked readers to write in with stories of companies and employees who had gone above and beyond in providing customer service. We’re happy to...
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Southwest Helps Out Longtime Customer Even Though It Didn’t Have To
(The Comedian)For more than 20 years, Consumerist reader Carl has been flying on Southwest Airlines, and he’s been a frequent customer of the carrier for around 15 years. Back in 2011, the airline...
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Some Thoughts From Red Robin Manager Who Gave Free Meal To Pregnant Customer
The receipt that has now been seen and shared by millions of readers.The other day, we posted a little story about a happy experience at a North Carolina Red Robin. Since then, we’ve made contact with...
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Thief Feels Awfully Bad About Stealing Couple’s Tandem Bike, Returns It With...
(Vancouver Police)When one of your possessions goes missing, often the feeling of personal loss over something you need and use in your life trumps the anger you might feel toward a thief. Like maybe...
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Consumerist And Comcast Bring Blogger A ‘January Miracle’ Of Fast Internet
(cmorran123)For the first time in thirteen months, Andrea can do something that seemed impossible only a few weeks ago. She can surf over to YouTube, select a video, and have it play.For most people,...
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Is This Comped Olive Garden Receipt The Real Deal Or Just Viral Marketing?
Is this receipt too good to be true? ANOTHER UPDATE: The man who originally posted the image has written back to confirm that this is indeed a genuine receipt, but that he doesn’t fault people for...
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Tracking Down An Executive Means I Get Actual Good Service From Time Warner...
(tehusagent)In contrast to the post from earlier today about Time Warner Cable refusing to acknowledge that they’re giving a customer free cable, here’s a story about the cable giant that will makes...
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Game Of Thrones’ George R.R. Martin Buys Local Movie Theater Rather Than See...
Martin promises his new role as theater owner won’t distract him from finishing The Winds of Winter.It’s not exactly breaking the siege of Storm’s End or winning the Battle of the Trident, but A Game...
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Woman Told She Was Too Fat To Tan Given Refund, Free Tanning Elsewhere
(WKYC) After a lot of media attention, the Ohio tanning salon that sold a woman a month-long unlimited membership and then banned her from all but one of their pieces of equipment because of her weight...
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The EECB Gets T-Mobile Off My Back, $300 Refund
(Ron Dauphin)By harnessing the power of the executive e-mail carpet bomb, D. was able to end a nine-month “saga” with T-Mobile in less than 24 hours. “Go away,” they said (we’re paraphrasing.) “We...
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Man Who Lost $2600 In Carnival Game Claims He’s Not As Stupid As You Think He Is
The man who invested $2600 in winning an Xbox Kinect at a New Hampshire carnival is not as stupid as you think he is, okay? In a recent interview, he elaborated on the news reports on him, explaining...
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Hertz Tells Me It Has No Idea How To Read A Fuel Gauge
(donbuciak)Anyone who has returned a rental car with less fuel than agreed to knows full well that rental company employees understand how to read a fuel gauge, because there is money to be made if...
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Warranty On My Sears Air-Conditioning Might Be Voided Because Sears Won’t...
None of these people called Donna back.A year ago, Sears installed a new air-conditioning system for Consumerist reader Donna. The system also includes a warranty that requires someone come out once a...
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Update: El Pollo Loco To Help Out Customer Whose $2,200 Was Stolen In Parking...
Security cameras show the the thief walking into the restaurant just as the customer realizes he is short $2,200.Last week, we told you about the unlucky El Pollo Loco customer who accidentally dropped...
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Chick Fil-A Franchisees, Bridal Store Owner, Designer Team Up To Help Bride...
When the owners of a Chick fil-A franchise in Oklahoma found out that one of their employees had lost her wedding dress to the tornado that recently tore a path of devastation through Moore, OK, they...
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Southwest Wins Customer Over With $75 Voucher She Didn’t Ask For
(Paxton Holley)We’ve said it before and we’re about to say it again — Proactively reaching out to customers who’ve had a bad experience will (almost) always be more effective than trying to apologize...
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